Delivery, standing-order and return terms

1. Accounts

• Every account is reviewed and approved by a person. We may decline or close an account at any time.
• A California seller's permit or resale certificate is required to buy resale items without sales tax; items your business consumes are taxed.
• Prices shown after sign-in are confidential to your account.

2. Ordering and cutoff

• Local program (Orange County routes): order by Wednesday 8:00 PM Pacific; delivered the following Wednesday or Thursday. Items we keep in stock ship on the next route after you order.
• Wholesale purchase orders ($10,000 minimum in product): we confirm stock and send an invoice with freight within 48 hours; the order is placed when the invoice is approved.
• Out-of-stock lines drop off the invoice; we tell you before delivery. Substitutions only where you pre-approved them.

3. Minimums, delivery and pricing

• Local deliveries: $500 minimum per delivery, measured on the product total after any discount, delivery included to one address on one scheduled route.
• Wholesale purchase orders: shipping is quoted separately at cost on the invoice.
• Everything is sold by the full case at the case price shown on your list; no single units. Price changes are announced before the cutoff they apply to.
• The first-order 10% discount applies once, to the product subtotal, and does not combine with any other discount.

4. Crate Club standing orders

• A standing order is a saved cart that ships on your chosen weekly or biweekly schedule. Edit it any time before the cutoff; if you change nothing, it ships as-is.
• Minimum $500 per standing delivery. Each delivery is billed on what was delivered, never on a fixed monthly amount.
• Pause up to two consecutive deliveries with an email or text before the cutoff, at no charge. Cancel any time after the first four deliveries with notice before the next cutoff.
• If a short leaves a standing delivery under the minimum, the delivery still ships and no fee is added.

5. Payment

• Net-15 after three paid deliveries and a credit check; until then card, wire or ACH on approval. Late invoices pause further deliveries until settled.
• Wholesale purchase orders are paid by wire or ACH on invoice approval unless terms have been granted.

6. Damage, shortages and returns

• Report damaged, wrong or missing items within 48 hours of delivery with a photo; we credit the next invoice or replace on the next route.
• Sealed food, beverage and personal-care items are not returnable once accepted unless defective. Non-food items in original sealed cases may be returned within 14 days for credit, less any restocking cost our supplier charges.

7. Contact

Orange Crate Supply, Costa Mesa, CA. Email hello@orangecratesupply.com. We reply within one business day.